Cinque Terre
FREQUENTLY ASKED QUESTIONS - INTERNET BANKING

∎ Individual Customers having Active Debit/ATM Card
∎ Joint Account 1st Holder with Either or Survivor operating Condition

∎ Active Debit/ATM Card
∎ Valid E-mail ID must be Registered with the Bank Account
∎ Valid Mobile Number must be registered with the Bank Account
∎ Customer ID
∎ 13 Digit Account Number

You are already registered for Net Banking. Please Use "Get User ID" and "Forgot Password" option to retrieve your User ID and Password

∎ Mobile Number should be Prefixed with "91" for Indian Mobile Number and "00" for International Mobile Number
∎ Kindly use Mobile number which is Registered with the Bank Account

Email ID not registered with the Bank Account. Please approach the Base Branch for Updation

Joint Account Holder also permitted to operate Netbanking If operating condition is Either or Surveyor (Joint or First{JOF}/Joint or Other{JOO}) and JOF can register in the online.

Debit Card not mapped with Customer ID/Account. Please approach the branch for Rectification.

Yes.User ID can be changed under preference option in Services menu.

Use "Get User ID" option to retrieve the user id from Netbanking Login Screen

Customer can reset the Login password using "Forgot Password" option.

Customer ID is available in Bank Passbook / Statement. If unable to find, please contact the branch.

Please ensure that, Mobile Number entered by you is registered with the Bank Account along with the Prefix "91" in case of Domestic Number or "00" in case of Non-Domestic Number.

If user attempted with wrong password 3 times, User ID will be Locked. unlock can be done by User itself in our Netbanking home page through "Unlock User ID" option.

New Password should be as follows:
∎ Password should be Min 8 & Max 12 characters
∎ Should contain 1 Numeric characters along with 1 Lowercase & 1 Uppercase alphabets
∎ Can contain 5 successive characters
∎ Password can contain special character. (Allowed _ @ $ . * % ? # = & + - ( ) ! )

Either PAN /Passport not Registered with the Bank or trying with wrong PAN/Passport No. Please contact Base branch with proof of PAN/Passport for updation.

Date of Birth is not properly updated at Branch. Kindly contact Base Branch with proof of DOB

Date of Incorporation is not properly updated at Branch. Kindly contact Branch with proof of Date of Incorporation

User ID is in under Inactive Status. Please Activate through "Activate User" option in our Netbanking Home Page.

User ID is in under Inactive Status. Please Activate through "Activate User" option in our Netbanking Home Page.

Please make sure that you are attempting with valid 13 Digit Account number. If you not aware about 13 digit account number, please check Bank Passbook / Statement or approach the branch.

User should note to Set the new password as per the below Password Policy:
∎ Password should be Min 8 & Max 12 characters
∎ Should contain 1 Numeric characters along with 1 Lowercase & 1 Uppercase alphabets
∎ Can contain 5 successive characters
∎ Password can contain special character. (Allowed _ @ $ . * % ? # = & + - ( ) ! )

∎ If Active Debit card is available, Choose "Generate Transaction Password" option on the Top of the Home page and proceed to fill the debit card number, Pin and expiry date and submit for OTP and set new password. Once created Password will be unlocked.
∎ If No Debit card/Non-Individual Customers, Please approach the branch for Unlocking Transaction Password.

∎ If Active Debit card available, Choose "Generate Transaction Password" option and proceed to fill the debit card number, Pin and expiry date and submit for OTP and set new password.
∎ If No Debit card/Non-Individual Customers, Please approach the branch for Resetting a Transaction Password. Once branch intiate, customer will receive password through Pinmailer to the Registered address

∎ Multiple Fund Transfer ∎ Fund Transfers within Bank ∎ NEFT ∎ RTGS ∎ IMPS ∎ Tax and Bill Payments

Please opt Beneficiary Maintenance option from Payments-->Transfers menu and select Transaction Type -->Click on Create Beneficiary Template and proceed with required information.

Yes, once Benefeciary maintenance successfully added customer can transfer the money

User can search with View option by selecting Transaction type and all the benefeciaries which added will be displayed.

It is a reference to the user for Identifing the benefeciary.

Please search with IFSC code instead of Bank/Branch name, so that user can identify the benefeciary Bank easily

If multiple user available, User having an option to Restrict the Benefeciary to the particular user itself through Private. Incase of public, it will be displayed to all the multiple user mapped with same customer id.

Yes, User can Delete/Modify the benefeciary under Benefeciary maintenance option.

Yes. Retail user can add 5 and Corporate user can add 15 beneficiary per day. If more no of benefeciary required user can register for Bulk upload faciltiy.

a) Fund Transfer with in Canara Bank: 24 Hours
b) IMPS Mode : 24 Hours
c) NEFT Mode: 8 am to 7 pm in 12 hourly batches on working days. Transactions done after or before this timings, will be effected next available batch.
d) RTGS Mode : RTGS Timings - 8 AM to 4:30 PM on working days. Transactions will be rejected if they are done after or before these timings.
Disclaimer : Credits are effected solely on the basis of Beneficiary Account Number and IFSC Code.

User can make 5 payment per day without adding Benefeciary to the canara bank account holders

Fund transfer Menu wil not be appear incase;
∎ If operating condition is Jointly ∎ If Financial Transaction facility not available.
Contact the Branch for enabling the same if required

If there are frequent fund transfer to the same benefeciary, template can be prepared and saved. It can be reused while sending to the party next time.

Yes customer can use Setup Standing Instruction option for future payment.

Yes customer can use Setup Standing Instruction option for future payment.

Please use Modify Standing Instruction or Standing Instruction cancellation option available under Self Service in Accounts menu.

Credits are effected solely on the basis of Beneficiary Account Number and IFSC Code. Bank is not responsible. Customer has to approach the concerned benefeciary for the reversal.

Account will not be displayed in the following circumstances:
∎ If operating condition of the account is Jointly (Joint And First{JAF}/Joint And Other {JAO})
∎Incase of Corporate customer, if account is not enabled by the branch for the user.

For initiating IMPS transaction, MMID Registration needs to be done by the customer.

Individual customer can register for MMID through Mobile Banking or Customer can approach the branch to generate MMID through Branch Mobile Banking portal.

User limit can be changed as per customer preference within Bank Global Limit. Option available under Service menu.

If Bill payment Role not enabled for the user, Transaction will not take place. Please contact the Branch to enable the Role

Kindly check with the branch regarding checker flow which is updated against concerned maker.

Account will not be available for the user in the following circumstances:
∎ If operating condition of the account is Jointly ∎ Incase of Corporate customer, if account is not enabled by the branch for the user.
Please approach the branch for rectifing the above

Maker/checker authorisation role updated by the branch, but checker (Manage Rules) not defined. Please approach the branch for updation.

If Bill payment Role not enabled for the user, Transaction will not take place. Please approach the Branch for enabling the Role

If Maker/Checker facility enabled, when maker initiate the transaction account will not be debited untill the Transaction authorised by the Checker. If Maker/check is not applicable, then approach the branch for correction.

Yes, Maker /checker option available for the Corporate Customers. Approach the branch for enabling the same.

Incase of Corporate customer, if account is not enabled by the branch for the user.

Please Refer Candigital FAQ available in our Netbanking Home Page

Loan account not enabled by the branch to the User. Please approach with the Base Branch for rectification.

∎ It Facilitate to do Bulk Transactions easily without adding any Beneficiary.
∎ User can make use for Internal transfer within Canara Bank, NEFT and RTGS
∎ User can upload up to 5 File per Day. Each file can contain up to 1000 Transactions with up to 1 Crore Amount Limit.
∎ Maker/Checker Role can be added for Bulk Upload facility also.

Please approach the Base Branch to Get the Bulk Upload Facility.

Yes, Other than Joint operation account holder can open FD/RD through Netbanking without branch interferance.

Please close the Fixed deposit through Redeem Term Deposit option and incase of RD , please close through Pre-Mature Redemption of RD

If user opened wrong FD/RD, it can be closed on next working day as per before maturity condition.

FDR (Fixed Deposit Receipt): Interest will be paid on periodical basis as per the user choice separately.
KDR (Kamadhenu Deposit Receipt): Interest will be cumulative and will be paid along with the principle at the time of Maturity.

∎ If Individual category updated with CBS and customer trying with senior citizen/NRE/NRO or vice versa customer category then mentioned error will appear.
∎ Please approach the branch to change the customer category and then customer can try.

Once Term deposit opened successfully, Download E-receipt of TD option will be available in the same screen. Customer can download the same for future reference.

Please use "Amend TD-Payout Instruction" under Deposit option for modification of Maturity.

Please use Retail Loan Repayment option from Loan menu and proceed for payment.

Yes, Loan statement can be downloaded through Loan Account Activity under Loan Tab.

The credit will be reflected in your loan account on the same day during end of day process.

∎ If Loan account with different customer id.
∎ Incase of corporate user, if Loan account not enabled by the branch. Please takeup with the branch for rectification.

∎ Please select Online Tax Payment from our website Home page or Login though Canara Bank Netbanking and Select Tax payment from Payments menu ->Select Respective Tax options -> Complete the Challan with respective Tax portal -> Select Bank as Canara Bank -> Redirects to Canara Bank Internet Banking ->Login with ID and Password ->Select Pay Tax option and Confirm

Regenerate of Cyber Receipt option available. Please proceed in the same way the tax payment has been done and after submit to the bank, give user id and password of net banking, click on the option Regenerate cyber receipt.

Please send mail to gbhelpdesk@canarabank.com along with details for Rectification

Please send mail to gbhelpdesk@canarabank.com along with details for Rectification

∎ All Communication between your Browser and Canara Bank Server shall be through Industry Standard Encryption and Security Layers
∎ All Transactions towards other than your accounts, authenticated by an OTP(One Time Password) which will be sent to your Registered Mobile number dynamically and Every Time and Never ever disclose the OTP to any one.

∎ Do not disclose the OTP to any person.
∎ Please Login and Change your Password as early as possible.
∎ Kindly report to the Bank immediately

∎ We assure you that without authenticating OTP by you which sent is your registered mobile, Transaction will not take place.
∎ You can Lock your User ID by sending an SMS as LOCKIBUUSERID TO 9266623333
∎ Please Login and Change your Password as early as possible.

∎ Keep your System Virus Free and Updated
∎ Do not Store your Password anywhere.
∎ We advice not to use in any Public Cyber Café/Systems not known to you.

∎ Upto 6 months statement can be downloaded through Account Activity option
∎ Beyond 6 month statement can be downloaded through Historical Account Statement option under Services menu with the range of six months.

Use "Update Aadhar Number" option under services--> Others menu.

yes, User can Hotlist/Block his/her active debit card through Netbanking. Use "Debit card Hotlisting" option.

Please Contact the Branch for the updation with the copy of the relevant document as well as Original for Verification

We have provided two different views for better convenience of the user. User can select the view he/she likes. By default, the view is Contemporary. User can also change the back ground colour of the screen by clicking the small multiple colour square box available at the extreme right hand side on the menu bar in the contemporary view. In classic view, users can change the colour under Services menu -> Preferences ->Change colour

When you use Virtual Key Board along with Hovering, the combination will provide better security to your password. (Instead of clicking on each key, one can select the keys by simply positioning the mouse on the key for a second without actually clicking on the key)

In the upgraded Net Banking, there is no separate option for Retail Banking and Corporate Banking. Both Retail and Corporate customers have to login through the same option.

If users are facing difficulty in finding the appropriate net banking option, they can click on "site map" option available on the right hand top corner where all options are listed out and users can select the required option from there itself.

There is an option "Preferences" wherein the user can give his preferred (nick) name to each of his accounts for easy identification.

Please contact our Customer Care 1800 425 0018